Support

An iPhone running iOS 17 or later, an Apple ID to sign in with Apple, and your iPhone signed in to iCloud. The app stores your name, check-ins and reviews in iCloud so other nomads can see them. If you're not signed in to iCloud, go to the Settings app, tap your name at the top, sign in, and make sure iCloud is on, then return to Nomad@BKK.

Everything you post is shown under your name so other nomads can recognize you. Names are unique — if the name you want is already taken, try a variation. You can change your name later in your profile.

To center the map on you, show how far away places are, and confirm you're actually at a place when you check in. Your location stays on your iPhone and is never uploaded. You can change this in Settings › Privacy & Security › Location Services › Nomad@BKK.

Drag the map to put the pin on a place (or search for it), open the place card, and tap 打卡 (Check in). You need to be within 300 meters of the place, and you can check in at each place once per day.

• Write: open a place and tap 写评价 (Write a review). Rate it, add a note and up to 4 photos. You need to be within 300 meters to write a new review.
• Edit: open the place and tap 编辑评价 (Edit review), or open your review and tap edit. You can edit your review from anywhere.
• Delete: open your review for editing and tap the trash button next to Publish.

You can write one review per place.

Open your profile, switch to the 打卡 (Check-ins) tab, and tap the trash button next to the check-in.

All Nomad@BKK users can see your name, profile picture, check-ins and reviews, including review photos. Please don't post anything you want to keep private.

Tap the profile button (top right on the map), then tap your name to edit it, or tap your picture to choose a new one.

Open your profile and tap 退出登录 (Sign out) at the bottom.

Open your profile, scroll to the bottom and tap 删除账号 (Delete Account), then confirm. Your name and profile picture are removed and you're signed out. Your check-ins and reviews stay in the app, shown as from "Deleted user" — to remove them too, delete them from your profile first, or email shande.li@icloud.com and we'll remove them within 30 days.

Long-press the post in the feed or on a place's page and tap 举报 (Report), or open a review and tap 举报这条评价 at the bottom. Reports come straight to us. You can also email us with the place name, the person's display name and what's wrong. We review every report within 24 hours and remove content that is offensive, misleading or breaks the law, and may remove the accounts that posted it.

Long-press one of their posts and tap 屏蔽 (Block), or open one of their reviews and tap 屏蔽 at the bottom. You won't see anything they post anywhere in the app. To undo it, open your profile and tap 解除屏蔽 (Unblock) next to their name.

An optional, one-time tip to support the app's independent developer. Tips don't unlock any features, and the app is fully usable without them. Payments are handled by Apple, and refund requests go through Apple at reportaproblem.apple.com.

• Make sure your iPhone is online and signed in to iCloud.
• Close and reopen the app — it syncs whenever it opens.
• Other people's posts load for the area you're looking at; move the map to where the place is.

You're either more than 300 meters away, have already checked in there today, or location access is off. The card under the button tells you which.